by Dušan Rauter | Jul 8, 2022 | Best practices |
Spoštovani kolegi in kolegice, Veseli me, da vam lahko predstavim Kodeks ravnanja našega podjetja Bintegra d.o.o. Ta dokument je bolj kot seznam obveznosti, potrebno obravnavati kot pripoznanje naše identitete, ekipe in vrednot, s katerimi se vsi identificiramo. Ta...
by Dušan Rauter | Jun 10, 2022 | Recognitions and awards |
Prejeti nagrado Gospodarske Zbornice Slovenije za izjemne gospodarske in podjetniške dosežke je za nas kot podjetje, za vse zaposlene in seveda tudi zame neverjetna čast. Pomeni priznanje za vse naše dosedanje dobro delo in za ves vložen trud ter energijo. Pomeni tudi...
by Dušan Rauter | Jun 11, 2021 | Uncategorized |
Simple as that, choose Digital Self-Service Digital self-service or self-service is a term for customer service approach that empowers users to independently resolve issues or answer questions through digital channels. To succeed in Self-Service,...
by Dušan Rauter | Jun 10, 2021 | Uncategorized |
Regarding Harvard Business Review, 81% of customers across industries attempt to take care of matters themselves before reaching out to a live representative. Ultimately, an investment into Self-Service is therefore an investment in customer experience. The resources...
by Dušan Rauter | Jun 9, 2021 | Uncategorized |
In last few years, a lot of trends are happening in Digital Self-Service area. Millennium generations are growing up and becoming service consumers. They are used to digital channels and tools. Also Coronavirus pandemic brought changes to us since people spent more...
