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Summary of all the steps you have to take to offer the best Digital Self-Service experience

Summary of all the steps you have to take to offer the best Digital Self-Service experience

by Dušan Rauter | Jun 11, 2021 | Uncategorized | 0 comments

Simple as that, choose Digital Self-Service Digital self-service or self-service is a term for customer service approach that empowers users to independently resolve issues or answer questions through digital channels. To succeed in Self-Service,...
The best moment for action and implementation of Self-Service Portal

The best moment for action and implementation of Self-Service Portal

by Dušan Rauter | Jun 10, 2021 | Uncategorized | 0 comments

Regarding Harvard Business Review, 81% of customers across industries attempt to take care of matters themselves before reaching out to a live representative. Ultimately, an investment into Self-Service is therefore an investment in customer experience. The resources...
Go deeper and check if your company needs a Self-Service Portal

Go deeper and check if your company needs a Self-Service Portal

by Dušan Rauter | Jun 9, 2021 | Uncategorized | 0 comments

In last few years, a lot of trends are happening in Digital Self-Service area. Millennium generations are growing up and becoming service consumers. They are used to digital channels and tools. Also Coronavirus pandemic brought changes to us since people spent more...
Successful examples of Digital Self-Service users

Successful examples of Digital Self-Service users

by Dušan Rauter | Jun 8, 2021 | Uncategorized | 0 comments

Self-service is the first step toward excellent digital customer experiences. Self-service is foundational for serving modern customer needs, but it is also key to decreasing cost-to-serve. The benefits of successfully implementing a portal with self-service...
Start to discover Digital Self-Service and all its advantages

Start to discover Digital Self-Service and all its advantages

by Dušan Rauter | Jun 7, 2021 | Uncategorized | 0 comments

Digital self-service or self-service is a term for customer service approach that empowers users to independently resolve issues or answer questions through digital channels. While self-service can be delivered through many different channels such as...

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  • Summary of all the steps you have to take to offer the best Digital Self-Service experience
  • The best moment for action and implementation of Self-Service Portal
  • Go deeper and check if your company needs a Self-Service Portal

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