2021 Survivor Guide: Digital Self-Service

2021 Survivor Guide: Digital Self-Service

Origins of Digital Self-Service The term Self-Service is not something we invented in last decade. The term originated from a retail grocer in 1917 when American grocer Clarence Saunders filed a patent for his “self-serving store”. Instead of compiling a list of goods...
Calculating ROI on Enterprise UX

Calculating ROI on Enterprise UX

UX design of enterprise applications is generally lacking and lagging far behind that of consumer applications. The problem we are facing is that many companies still do not see the connection between a better user experience and higher profits. So let’s do the math..